Frequently Asked Questions

Find quick answers to common questions about our services and approach.

Frequently Asked Questions

How can we help?

Our team can help with new and used vehicles, business motoring, finance enquiries, servicing, parts and ownership questions. Tell us what you need and we will put you in touch with the right team.

Contact us with the vehicle you are interested in and a convenient time. We will confirm availability and explain what you need to bring before your visit.

Ask our team about a valuation when you enquire about your next vehicle. Have your registration, mileage and details of its condition and service history ready. Any valuation is subject to the vehicle being checked.

Yes. Our team can explain available agreements and provide a quotation. Compare the deposit, monthly payments, total amount payable, any final payment and your responsibilities. Finance is subject to status, eligibility and the provider’s terms.

Ask about the vehicle’s condition, service history, inspection and warranty cover. Our Used Vehicle Promise explains the approach we take. We will confirm the details that apply to your chosen vehicle before you decide.

Contact our service team with your registration number, mileage and the work you need. Service intervals and maintenance requirements vary by model and powertrain, so refer to your owner’s manual or ask us for guidance.

Tell us about your daily mileage, longer journeys and access to charging. We can help you compare suitable vehicles and discuss practical questions about charging, range and ownership.

Yes. Speak to our business vehicle team about cars, vans, expected mileage, load requirements and funding. We can help you compare vehicles and agreements around the way your business operates.

Use the information for your exact model in its owner’s manual and on the manufacturer’s vehicle label. If you are unsure, contact us with your registration number. Controls and specifications can differ between vehicles.

Contact our parts team with your registration number and the item you need. We can check suitability and advise on availability, pricing and fitting where applicable.

Use the Contact Us page and tell us whether your enquiry is about buying a vehicle, business motoring, servicing or parts. Include the vehicle details and your preferred way for us to get back to you.
Waterton Motor Group
Waterton Motor Group,
Cowbridge Road,
Waterton Industrial Estate,
Bridgend,
United Kingdom,
CF31 3BF

Reg Office: Mistsolar Ltd t/a Bridgend Ford,
Cowbridge Road,
Bridgend, CF31 3BF
Reg. Company Number: 1964884

VAT Reg. No. 526 3250 66 GB
FCA Reg. No. 1005401
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Financial Disclosure

Mistsolar Limited T/A Waterton Motor Group is an Appointed Representative of ComplianceTrak Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 914597). ComplianceTrak Ltd’s permissions as a Principal Firm allows Mistsolar Limited T/A Waterton Motor Group to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes Ford Credit. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to Ford Credit, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives and which you are eligible for from our panel of lenders. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and Ford Credit may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.